Tag Archives | communication
Enhanced by Zemanta

How to Stay Positive in the Office

*Please note – This is a guest post from James Adams

Every weekday morning you get up, you drive to your job, you sit at your desk or in your cubicle, and then you go home and do it all over again. The process can become monotonous, boring, and a real drag. Since you likely spend nearly a third of your life at work, you want to learn to be happier there. In order to achieve that happiness, it is important to project a positive attitude. In fact, according to livestrong.com, employees with a positive attitude can boost customer satisfaction, have more energy, and even feel a greater sense of purpose. Consider these ten tips about how to stay positive in the office as a way to a happier and healthier life.

  1. Appreciate to be appreciated: It is often said that you reap what you sow. It is easier to have a positive attitude when you are appreciated by those around you. Show that appreciation to others and you will soon see it returned by them.
  2. Avoid brewing negativity: The break room, the smoking circle outside, or anyplace that people may sit around and talk about all the negative aspects of the job are bad for your positive attitude. A big part of staying positive is simply avoiding negativity. Likewise, it is important to keep your own negative talk in check. Don’t be a complainer; complainers don’t have positive attitudes.
  3. Create small, tangible, attainable goals: when you reach a reasonable goal, you create a situation to feel good about. String together a series of successes and your attitude will undoubtedly be a positive one. Even the smallest successes can help, so be generous with yourself and make a lot of goals that can be reached. Make sure your goals are tangible or at least measurable – it is easier to be positive when you know you reached the goal and can see it in front of you.
  4. Find ways to have fun: whether it is a harmless little work prank, a quip that brings a smile to a colleague’s face or friendly competition in the sales room, having fun can help to create a positive environment for everyone involved. Finding fun in the work place is a great way to stay positive at work, but also a good way to spread that positive attitude.
  5. Improve yourself as a professional: seek out professional development. Whether it is through classes, a seminar, or attending a conference. Developing yourself as a professional will give you the confidence necessary for success at your job. As you feel more confident and competent in your job, you will feel more positive.
  6. Be a spin-doctor: One great way to maintain a positive attitude at work is to always look for the positive. When something doesn’t go your way at work, look for the silver lining. Be the one who spins the tough break in a positive way. Your attitude will improve and others will notice.
  7. Learn: when something bad happens, learn from it. When someone else in the office has a success, ask them how they did it. As you learn how to be a better employee, your attitude will be more positive. Confidence breeds positive attitudes.
  8. Show perseverance: You know what they say – if at first you don’t succeed… But it really is a great way to create a positive attitude. By trying and trying again until you overcome the tough obstacle can do wonders for your attitude. Nothing can ruin your attitude more than giving up, but there are few things that will give you the boost that overcoming adversity can.
  9. Get organized: By knowing where things are, what has to be done, and when you have to be where, you feel like there is purpose in your work. Start with to-do lists, cleaning out that messy file drawer in your desk, or simply getting rid of the coffee rings on your desk. By creating some level of order around you, you will just feel better. Feeling good is the root of a positive attitude.
  10. Be inclusive with success: when you have a success or when your team achieves an important goal, be generous with your praise of others. By creating more positive attitudes, you are developing fertile soil in which to grow your own positive attitude.

Work can take a toll on anyone. However, finding a positive attitude in your office is a great way to relieve the stress and, at the same time, improve your productivity. By implementing some of these ideas into your work day, you can improve your focus and cultivate that important positive attitude.

This is a guest post from James Adams, one of a team of writers at CartridgeSave where he reviews the latest ink cartridges for printers.

If you’d like to contribute a guest post, please contact me via the website contact form.

Enhanced by Zemanta
Comments { 0 }
angry finger pointing

Stop the Negativity

angry finger pointing

Inner nag

Studies show that dwelling on negative thoughts magnifies their power in your mind. This interferes with moving forward as these thoughts get tangled up with truly useful ones. So, try to quiet the negative voices in your head, you know the ones, the if only, the what were you thinking, should have said, should have done, what am I going to do, blah, blah, blah. Give them a name if you want to – I call mine Grace (there’s some history behind that having to do with two nasty women) but you could call yours “Naggy Nancy,” or “Whiny Wendy.” Give it a try, what have you got to lose?

On a serious note, some in the medical field suggest that this is a key reason that more women suffer depression than men. Women are more likely to “overthink,” while men are better at distracting themselves from negative thoughts. This does not let men off the hook, it just means women need to be even more diligent about screening the thoughts we allow ourselves to focus on.

Do you have a name for your inner detractor?

Enhanced by Zemanta
Comments { 0 }
Enhanced by Zemanta

10 Ways to Make Office Meetings Productive

Image via Wikipedia

Guest post:

Most office employees complain about every meeting that is held because of the perception that meetings are a complete waste of time. When the meeting is over, the participants must work to complete their daily tasks prior to the close of business. Improve the productivity of office meetings by implementing the following guidelines.

1. Never hold Monday meetings – Customers and employees should be the focus in the office on Monday. Every employee must use the work hours during the day on Monday to plan the week and lay the groundwork for the other four business days of the week. Productivity will improve across the board when employees have uninterrupted time that is used for productive tasks. Train employees respect these quiet hours and not consume them with casual conversation.

2. Communicate information through email – When facts and details must be communicated, write an informative and succinct email that can be sent the employees who need the information. Standard format should include a meaningful title that includes the date for easy reference later. A question that is buried within the text and requires each individual to answer can be an effective way to ensure that the email is read. Track the responses and contact those who do not respond.

3. Cancel half of all existing meetings – Evaluate every meeting currently on a recurring schedule and combine meetings that happen on the same day. Never spend more than two hours each day in meetings. Well-written emails can replace time-wasting meetings. One result of fewer meetings will be a shortened workday where most employees are able to leave at closing time. Overtime hours will be reduced and more work will be completed during the eight-hour workday.

4. Consider meetings as non-productive time – Individuals, who spend more than half of every business day in meetings, are not productive. Revenue-generating activities must take precedence over meetings. Track meeting time as a separate category and monitor the percentage of hours consumed by meetings. Listen to the input from employees and take the steps to conduct only necessary meetings.

5. Invite essential participants – Evaluate participant lists and invite only the employees who can accept an action item from the meeting discussion. Fewer participants will make faster decisions and then meeting outcomes can be communicated to others through an informative email. Ask participants to evaluate the quality of the meeting.

6. Publish a meeting agenda – Writing an agenda will prove to the meeting leader that the meeting is important. When an agenda alludes definition, the meeting can be cancelled, and the time used on productive tasks. Brief agendas will set the tone for succinct communication during the meeting. If significant information is required for the meeting, send the information in a separate email with a meaningful title. Knowing what to expect will increase participation.

7. Start and end on time – If only two people are in the room when the meeting start time arrives, start the meeting with the first item on the agenda. When others walk in late, the lesson will be learned that meetings start on time. Respect the participants by staying on topic and ending the meeting at the stated time.

8. State the purpose of the meeting – At the beginning of the meeting, the person who wrote the agenda and will lead the meeting should state, in very specific terms, the purpose of the meeting. At that point, anyone who does not feel that their presence would help should be excused from the meeting. Employees who believe there is value in the meeting will actively participate and side conversations will not occur.

9. Assign action items – Meetings are meant to complete work through cooperative discussion and idea sharing that cannot be accomplished without the right people being present in a room or on a conference call. As the topic is discussed, assignments must be given to each participant who will complete the work associated with the stated purpose. After the meeting, the list of action item assignments should be sent to every participant with the completion dates listed.

10. Follow-up with each individual – Discussions concerning the work assignments are best conducted individually where the employee can openly identify obstacles that have been encountered in the attempt to complete the assignment. Set a positive tone for each follow-up meeting and communicate that a request for help is welcome, and incomplete tasks are not acceptable. Reassign tasks that were given to someone who is unable to complete them on time.

Meetings do not earn revenue for a business. Habitual meetings are borne out of ritual time management techniques. After experience in a business where meetings are held only when absolutely necessary, most employees put additional effort into communicating with coworkers concerning the work processes and deliverables without meetings. When meetings must be conducted, follow these steps and turn meeting hours into productive work hours.

This post was contributed by John Brook who reviews business supplies for the Office Kitten.

RELATED ARTICLES
Enhanced by Zemanta
Comments { 0 }

How Investing in Your Yourself Can Improve Your Career or Business

When the children start back to school it is a good time to think about what areas we need to learn more in. Do we have skills we need to brush up? Is there a class we want to take? Are there any training courses that would benefit us? Learning is a lifelong process that is never finished. If we want to hold on to our competitive advantage and stay at the top of our field then we must constantly invest in ourselves. We are our best and more useful asset, especially if we are small business owners, entrepreneurs, professionals or high level executives. Or if we’d like to have any one of those job descriptions.

Get over the idea that only children should spend their time in study.  Be a student so long as you still have something to learn, and this will mean all your life. ~Henry L. Doherty

So, where do you start? Think about what skill or area of expertise you would like to improve your proficiency in. Don’t limit yourself to the field you work in or the specific job you do currently. You might want to be a better public speaker or improve you typing because you’re sick to death of using the “hunt and peck” method of typing your proposals and memos. Maybe you’ve always wanted to learn Italian or desire to learn new management methods. Whatever the skill may be, both you and your company will benefit. More knowledge is always an asset.

The first step is to decide what you want to focus on:

  • Do you need to go back and finish your college degree? Choose one class or enroll full-time.
  • Do you need to learn a new skill to advance to the next level? Management, leadership, HR might be good choices.
  • How are your communication skills? Take a public speaking class or join a group like Toastmasters. Take a writing course or one on advanced Microsoft Word techniques.
  • Speaking of Microsoft, how about a course on Excel or PowerPoint?
  • Is there a seminar for ongoing training in your profession that you’d benefit from?
  • How about a new skill? Marketing, Social Media or record-keeping?
  • Do you need to get better at managing your finances? Even if you have accountants and financial managers, you still need to have an understanding of what is going on financially in your business.
  • Almost everybody could use a refresher on office skills, no matter what level you are at. A course on organizational skills maybe or learning to use dictation software for faster writing.

The possibilities are endless. You are you most valuable tool. Investing in yourself will almost invariably have the highest rate of return.

Comments { 0 }

How To Use Feedback To Improve Performance

Many people do not want to hear opinions or assessments from others about their work and/or life quality. It is an unfortunate part of human nature that we prefer to avoid all potentially negative information in order to insulate ourselves from criticism. Why do we do that? And why do we assume or fear that the feedback will be negative? Maybe it’s the underlying feeling that we are not good enough that is so pervasive in American Society or the habit of only giving feedback when something is wrong. I’m not a psychologist, so I won’t delve into the reasons here (though I have my theories.) The plain fact is that feedback is an often overlooked, yet extremely valuable component of productivity. If used properly it can be an indispensible tool in your productivity arsenal that can give you a competitive advantage over your peers.

Feedback is simply a tool; an instrument if you will for both validation and growth. Be cautious not to attach personal feeling to this information. Keep it in its proper perspective however and only give it the importance it deserves. Feedback is not about you as a person; it is about assessing and improving work or activities that you do.

A few weeks ago, just about when I had started questioning if anybody was listening to me or cared what I had to offer, I received a gift from Ezine Articles that made a significant impact on me. Every individual wonders if they really can do the job and we all need a pat on the back once in a while. The beauty of this gesture was twofold for me: first, it provided validation that I do quality work that does indeed have value in the marketplace; second, it was a great example of how can give appropriate feedback to others with whom I work and live.

With that in mind, let’s talk about how to use feedback properly:

  • You must ask for it – Many people just do not think to give feedback or only do so when it’s negative. Make it a regular practice to ask your co-workers, supervisor, clients or customers how you are doing. (You may also consider asking your partner or children if you dare.)
  • Listen – It does no good to ask for feedback if you do not really listen with an open mind.
  • Filter – Consider the possible bias or perspective of the other person before you decide how much importance to place on their opinions. Do you respect the person’s views? Are they knowledgeable in the specific area? Do you trust them to be honest with you?  If not, feel free to disregard them.
  • Analyze – If the feedback is positive, how can you use it to continue to improve? Don’t dismiss praise or accolades! If it’s negative, what can you learn from it? Where is there room for improvement? Note: Any feedback that is purely destructive has nothing to offer you and should be ignored. Feedback that is mean-spirited is not useful to anyone.
  • Give positive feedback – Learn to offer positive feedback to others. Be honest, thoughtful and constructive in your opinions. Even if your assessment is negative, find a way to offer it coupled with helpful ideas.

Don’t be afraid of feedback or opinions of people whom you value. Use it, bask in it and learn from it. Open your ears and open your mind; grow and thrive.

Do you have any feedback for me? I’m all ears….

Comments { 0 }

Create Your Own Network

Don’t be afraid to ask for what you want or what you need! Chances are good that you will get it and you might just help someone else out in the process.

My quick story: My regular readers know that my husband is deployed to the Middle East; that’s just background information. Last week I received an email from our local family services coordinator at the base that went out to all of the spouses/partners of the deployed service members. It’s great that we have communication from the base, but what was lacking was a community of support for the wives. No support network existed, so I suggested to the base that we start one, offered my assistance and they agreed.  Now we have our own network; a private Facebook group where we can share thoughts, concerns and ask for help from one another. We are growing quickly and are slowly developing a broader reach and a valuable connection. Who knows what may come of this; parenting help, career assistance, sharing of skills, mentoring and of course friendship.

Another result of this project was that I decided that more sharing of information and support was needed by military spouses as a whole and knew that I could fill that need. So, out of this experience came not only a new support network, but a new website – GuardWife.com – and a book on deployment from the family’s perspective is in progress.

Lessons learned:

  • Speak up and ask for what you want!
  • Chances are good that someone else needs the same resource that you are looking for.
  • If the network doesn’t exist; create it yourself.
  • If you find a need out there that is not being met; FILL IT!

You may be able to make money from your innovations and ideas or maybe not. You never know where they will lead you. The important thing is that your need will be filled and you will most likely have added to your network and helped others along the way.

If you want to read more on stepping outside your comfort zone, read Key Questions: What Are Your Limitations?

Comments { 3 }

Ask Questions to Improve your Productivity

The only foolish question is the one that was never asked!

When you are in a new situation or circumstance, or when you are beginning a new project or working with a new client; the best way to increase productivity – your and everyone else’s is to ask questions. Some questions need to be asked of others and some of yourself. Ask, Ask, Ask until you are confident that you have a firm grasp. Do not wait until something goes wrong to ask for clarification!

Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers. – Anthony Robbins

Possible questions to get you started:

  • Why are we doing this?
  • What is the desired outcome?
  • When is our deadline or when are periodic checkpoints?
  • What is my role?
  • Who is responsible or accountable for which tasks or projects?
  • Do we have metrics or some form of measurement?
  • What are the possible roadblocks or obstacles?
  • What are the available resources?
  • What is the level of priority of this project?
  • Who are the key players or participants?
  • What is the hierarchy?
  • What is the atmosphere like?
  • What is expected of me?
  • What is my role or “job”?
  • What do I need to be more comfortable?

Asking questions is a valuable tool in business and in life. We need to first be clear where we are going and what is expected of us before we can really accomplish anything. This often overlooked strategy can make the difference between success and failure.

Comments { 0 }
questions

What Was Your Name Again?

questions

Do you have trouble remembering someone’s name?

It can be really embarrassing to not be able to recall names or correct spellings, but there are tactics you can use to help in this area.

Benjamin Levy, author of Remember Every Name Every Time, advocates the FACE method: “focus, ask, comment and employ.” Focus: Lock in on the person’s face. Ask: Inquire which version he prefers (“Is it Ted or Theodore?”). Comment: Say something about the name and cross-reference it in your head (“My college roommate’s name was Ted.”) Employ: Put the name to use–”Nice seeing you, Ted”–to drive it home.

Other techniques to try:

  • Repeat the name out loud during the initial conversation or use it again as soon as possible
  • Associate the name with an object or frame of reference(Ted rhymes with bed)
  • Spell it
  • Write it down

If you get stuck and just can’t remember a person’s name, introduce them to another person and hopefully they will volunteer the information….

Comments { 0 }
phone

Tame Your Voicemail

phoneDo you suffer from voicemail dread? I know, voicemail is an integral part of your communication system, but it can often be very frustrating. Phone tag, cut-off messages, long-winded messages and my personal favorite – the guy who talks like an auctioneer and even after listening to his message 5 times, you can’t decipher his phone number!

Here are some tips to make using voicemail easier:

  • Use integrated voicemail  – your voicemail is sent to your email account as an audio file, so you don’t have to dial in every  time.
  • Check your voicemail at scheduled times – just like you should be doing with your email. It can be anything from once per day to once an hour – whatever works for you.
  • Make sure you listen to all of the messages before responding because often there is a follow-up message.
  • Have your calendar and your action or task list available so that you can write down names, numbers and actions to be taken immediately – or at least a piece of paper to write them on if you are going to transfer them to your phone or computer.
  • Consider responding via email rather than a call back to avoid phone tag or getting stuck on the phone.
  • If the conversation is not going to be a quick one, try writing down the topics you want to cover or questions to be asked.
  • Delete all the old voicemails after you have listened to them so that your mailbox does not get full.

You can save so much time to use for more productive activities if you can trim some voicemail time from your busy schedule!

Comments { 0 }

How to be a Productive Communicator

Communication is an integral part of any work or life situation. Learning to be an effective communicator is a valuable productivity tool. It is one that is unfortunately commonly overlooked. The consequences of poor communication can be disastrous; wasted time, hurt feelings, misunderstandings, unproductive meetings, ineffective teamwork and lack of progress towards goals. In order to be successful communicators we need to keep in mind some basic guidelines that are applicable in most instances of work, social or home environments.

Thank you up front:

  • Express appreciation for the persons time
  • Offer thanks for the work or contribution the person is making

Engage the other person

  • Find some common ground  – weather, sports, news or whatever is appropriate(avoid controversial topics)
  • Inquire about children or projects the person is involved in

Stay positive:

  • Find something positive to praise
  • Only offer constructive criticism or ideas

Monitor your tone:

  • Be assertive, not aggressive
  • Stay calm and cooperative

Be clear about your objectives:

  • What is your desired outcome?
  • Look for win-win solution

Be an active listener:

  • Seek to understand the other person’s perspective
  • Make eye contact
  • Don’t interrupt
  • Keep an open mind

Watch non-verbal cues:

  • Pay attention to body language
  • Notice yawns or sighs

Request feedback:

  • Make sure the other person understands what you are saying
  • Ask for the other person’s input or thoughts

Determine follow-up:

  • Summarize the agreements in oral or written form
  • Clarify any actions that will be taken
  • Confirm commitments and time-frame if any

Perhaps most importantly, always end with another thank you and a positive note!

Comments { 0 }