Tag Archives | email
Email Icon

The One Thing You Must Do to Gain Control of Your Inbox

Email Icon

Image via Wikipedia

Simple Steps

Do you cringe when you open your email? How could you possibly have 42 new emails overnight you ask?

If you’re lucky they’re spam (that’s easy to take care of with a good spam filter,) but usually they’re not. Many of those messages are announcements, updates, sales or some other form of mailing list torture that you’ve somehow gotten yourself into; social media updates, group messages, retail ads, community, news or parenting digests, the list of our informational interests is endless.

You may have thought it seemed like a good idea at the time. Of course you don’t want to miss out on a good sale. You have to keep up with the latest news and industry updates. You never know when you’re going to receive a fabulous new recipe or tip that will change your life.  But now, the informational deluge is overwhelming. You cannot conceivably read every one of those emails if you ever want to get anything else done. They must be multiplying while you sleep…

You could just delete them. That’s probably what you have been doing, isn’t it? How’s that working?

Great for a few moments, but they just keep coming back, stalking you like that weird kid in 7th grade who wanted to walk home with you every day…but gave you the creeps. You just knew eventually you were going to have to tell him to leave you alone. Right? Or did you just try dodging him, ducking over to another street or walking fast so that he maybe couldn’t keep up? That’s just sad

Well the same thing happens in your inbox. You can run, you can hide, but you will never get away from the unwanted stalker emails unless you take a firm proactive action.

Wait! It’s easier than it sounds.

Unsubscribe. Yep, that’s it. That’s all you have to do.

Look for the link at the bottom of the email. You may have to log in and change your email preferences or settings, especially if it’s a group or membership.

But that takes time. Stop whining and just do it. A few minutes now will save you minute after minute, week after week after week. Those minutes add up to many hours of your valuable time wasted.

I started doing just a few unsubscribes each day for a week or two. It took maybe 10 minutes at most. The funny thing is it would have taken me at least that amount of time to sift through them to get to the important emails. And after a couple of weeks my inbox was so light, I could see white space around the edges.

Try it for a week and see if you don’t notice a difference.

*If you can’t possibly live without some of these updates, use your email program to create a filter for updates or sort them into a separate folder for later review. Pay attention to which ones you actually read on a regular basis and unsubscribe from the rest.

Comments { 0 }
technology

Technology: Friend or Foe

laptop

Image via Wikipedia

Is technology your friend or foe?

The answer…Both, probably.

Every form of technology has a dichotomy of usefulness – a bell curve of ROI of your time. Initially, you may invest time and money to get a new cellphone, computer, software or social media tool up and running. You learn how to use it and then start reaping the benefits (hopefully.)

But there comes a point where you begin to over use or misuse your technology. Remember technology is a tool, not the end-game. Each and every piece of your technology toolbox should serve some purpose:

  • save you time
  • cut expenses
  • help you generate sales or revenue
  • enable you to be smarter in your field(or at least appear that way)

Whatever your goals may be; technology needs to help you get there. If you’re aimlessly squandering time; surfing the internet, consumed by social media, obsessing about your budget or preoccupied with email; then your technology is not working for you, but against you.

Stop for a moment and reevaluate whether you are using technology tools or they are using you.

Comments { 1 }
email

Productive Email Strategies: Part 2 – “One-Way” Communications

emailI realize that for many, the issue of inbox overwhelm is very much about “one way communications.” Newsletters, sales and marketing, jokes, videos to watch, feeds, updates on varied interests and projects can make up a large portion of email piling up in your email daily.

While these communications may often be necessary, sometimes even desired, they can all just get to be too much. They can completely take-over your inbox and completely overwhelm even the most organized and efficient among us.

There are some simple steps we can take to combat this insidious dribble of incoming information. Simple yes; easy no. We humans are wired to seek information. We want to stay informed, in the loop, knowledgeable. We hate not knowing everything that’s going on around us. We might even go so far as to say that our insatiable curiosity has turned into an information addiction. Though many of us are still in denial about that…

What you can try to trim the incoming flood:

  • Chill with the newsletters. Really. Only subscribe if the information is truly valuable to you in some way. If you find yourself skimming or deleting without even reading, it’s time to unsubscribe.
  • Use an RSS reader. Instead of signing up for daily or weekly emails, subscribe to the sites RSS feed and use Google Reader or something similar to store and manage your information. Get it out of your inbox!
  • Be very selective when sending jokes, chain emails, video links, photos and that sort of thing. For the most part that kind of stuff is more appropriate to post on Facebook usually. Everyone loves a cute pet or a good laugh; once in a while is fine, but not on a regular basis.
  • Opt out of those sales alerts. If you need to buy something you can search the internet for sales or discounts. If you don’t need it then you shouldn’t be wasting time getting alerts about it. It is a waste of your valuable time and inbox space and will probably save you money too!
  • Likewise, opt out of those marketing emails. Nearly every time you sign up on some website and give out your email you are going to be placed on a mailing list. Unless you are waiting for some specific information from the website uncheck that box during the sign-up process. If there wasn’t an option or you missed it, opt out or unsubscribe as soon as the marketing emails start showing up.
  • Get it in digest format if possible. Instead of getting a notification every time someone posts on your LinkedIn, Twitter or Facebook profile of conversation, opt for a daily digest. Another option is to use and inbox filter to divert them to a separate folder, get text alerts or turn off the notifications totally. You can always log in daily to look.

There are so many strategies we can employ to weed out and trim down our email volume. With a little diligence we can move closer to an efficient, streamlined inbox that is a useful tool to share valuable information. Isn’t that what it’s supposed to be for anyway?

If you missed Productive Email Strategies: Part 1 – Effective Communication, I highly recommend you go back and read it. The most effective approach to a manageable inbox is streamlining what goes out as well as what comes in.

 

Comments { 0 }
email

Productive Email Strategies: Part 1 – Effective Communication

emailMost business professionals I know acknowledge that email is the biggest obstacle to overcome in their daily routine. A necessary and oft times indispensable tool; it can also be a huge detour that easily leads you off the path in your quest for productivity.

In thinking about how to minimize this stumbling block, (we really can’t remove it, but we can “manage” it) I realized that much of our email volume is made up of repeat requests, follow-up emails and “reply-all” updates. I came up with a few simple strategies that help me (when I actually use them) and might help you too.

Email communication strategies:

  • Be concise.
  • Communicate “action steps” first, not last.
  • Number your questions if you must have more than one.
  • Be clear about what you want.
  • Include deadlines.
  • Use “FYI” for emails that have no actionable information.
  • Don’t send “Thanks!” emails.
  • If you can’t respond or carry out the request fully now, acknowledge and tell them when you can do it.
  • Use “reply all” judiciously.

You may not always be able to achieve the elusive “inbox 0,” but anything you can do to reduce unnecessary email will save you time and inbox clutter.

I realize that for many, the issue of inbox overwhelm is also about “one way communications.” Newsletters, sales and marketing, jokes, videos to watch, updates on varied interests and projects can make up a large portion of email piling up in your email daily. We’ll discuss some strategies for that in Part 2 – “One-Way Communication”…

 

Comments { 0 }
Enhanced by Zemanta

10 Ways to Make Office Meetings Productive

Image via Wikipedia

Guest post:

Most office employees complain about every meeting that is held because of the perception that meetings are a complete waste of time. When the meeting is over, the participants must work to complete their daily tasks prior to the close of business. Improve the productivity of office meetings by implementing the following guidelines.

1. Never hold Monday meetings – Customers and employees should be the focus in the office on Monday. Every employee must use the work hours during the day on Monday to plan the week and lay the groundwork for the other four business days of the week. Productivity will improve across the board when employees have uninterrupted time that is used for productive tasks. Train employees respect these quiet hours and not consume them with casual conversation.

2. Communicate information through email – When facts and details must be communicated, write an informative and succinct email that can be sent the employees who need the information. Standard format should include a meaningful title that includes the date for easy reference later. A question that is buried within the text and requires each individual to answer can be an effective way to ensure that the email is read. Track the responses and contact those who do not respond.

3. Cancel half of all existing meetings – Evaluate every meeting currently on a recurring schedule and combine meetings that happen on the same day. Never spend more than two hours each day in meetings. Well-written emails can replace time-wasting meetings. One result of fewer meetings will be a shortened workday where most employees are able to leave at closing time. Overtime hours will be reduced and more work will be completed during the eight-hour workday.

4. Consider meetings as non-productive time – Individuals, who spend more than half of every business day in meetings, are not productive. Revenue-generating activities must take precedence over meetings. Track meeting time as a separate category and monitor the percentage of hours consumed by meetings. Listen to the input from employees and take the steps to conduct only necessary meetings.

5. Invite essential participants – Evaluate participant lists and invite only the employees who can accept an action item from the meeting discussion. Fewer participants will make faster decisions and then meeting outcomes can be communicated to others through an informative email. Ask participants to evaluate the quality of the meeting.

6. Publish a meeting agenda – Writing an agenda will prove to the meeting leader that the meeting is important. When an agenda alludes definition, the meeting can be cancelled, and the time used on productive tasks. Brief agendas will set the tone for succinct communication during the meeting. If significant information is required for the meeting, send the information in a separate email with a meaningful title. Knowing what to expect will increase participation.

7. Start and end on time – If only two people are in the room when the meeting start time arrives, start the meeting with the first item on the agenda. When others walk in late, the lesson will be learned that meetings start on time. Respect the participants by staying on topic and ending the meeting at the stated time.

8. State the purpose of the meeting – At the beginning of the meeting, the person who wrote the agenda and will lead the meeting should state, in very specific terms, the purpose of the meeting. At that point, anyone who does not feel that their presence would help should be excused from the meeting. Employees who believe there is value in the meeting will actively participate and side conversations will not occur.

9. Assign action items – Meetings are meant to complete work through cooperative discussion and idea sharing that cannot be accomplished without the right people being present in a room or on a conference call. As the topic is discussed, assignments must be given to each participant who will complete the work associated with the stated purpose. After the meeting, the list of action item assignments should be sent to every participant with the completion dates listed.

10. Follow-up with each individual – Discussions concerning the work assignments are best conducted individually where the employee can openly identify obstacles that have been encountered in the attempt to complete the assignment. Set a positive tone for each follow-up meeting and communicate that a request for help is welcome, and incomplete tasks are not acceptable. Reassign tasks that were given to someone who is unable to complete them on time.

Meetings do not earn revenue for a business. Habitual meetings are borne out of ritual time management techniques. After experience in a business where meetings are held only when absolutely necessary, most employees put additional effort into communicating with coworkers concerning the work processes and deliverables without meetings. When meetings must be conducted, follow these steps and turn meeting hours into productive work hours.

This post was contributed by John Brook who reviews business supplies for the Office Kitten.

RELATED ARTICLES
Enhanced by Zemanta
Comments { 0 }
The Passage of Time

How Do You Spend Your Most Valuable Currency:Time?

The Passage of Time
Image by ToniVC via Flickr

Are you neglecting the things that matter? Do you think you are somehow different than the rest of us? That you have more hours in the day or can get more done miraculously if you just get organized enough? Let me tell you right now, FORGET IT! There is only so much any one person can accomplish at one time. We are told we can have it all, but that is nothing more than wishful thinking. Be honest. Where are you falling short?

This week I was given some tough love. After taking my bitter pill, I decided to open my closet metaphorically and share my dirty laundry. I am a chronic over-scheduler, over-committer and plate-overflower ( I just made that term up.) I know I am not alone in the disease to achieve. A wise and insightful person pointed out to me that I was already operating with my plate filled to capacity before my husband left for Afghanistan. How did I expect to absorb extra responsibilities into my life and not neglect some things that matter? I don’t really want to hear that. While I cringe at the term “neglect,” it may be an arrow that hits too close to home. She told me what is always, without fail neglected first is yourself, because you somehow feel as though you are not deserving of your place on the priority ladder. Then, although it defies logic we neglect the other things that matter most to us, usually family, friends, home and fun. In some unfathomable twist of brain logic we tend to spend time on those things that don’t really matter in the long term picture of our lives. Why do we do this I want to know? Maybe someone wiser than I can figure out that puzzle eventually. My marching orders are to figure out what really matters, place a premium priority and focus on those aspects of my life and cut back or delete those that don’t.  I invite you, no; I implore you to join me.

Time is our most valuable currency, yet most of us squander it so easily.

What are the things that really matter to you?

What are the things that really won’t matter 20 years from now?

Are you spending your time in that order of importance?

What activities are you spending time on that don’t have a great return on investment?

Do you check your email first thing in the morning instead of taking time to exercise or eating breakfast with your family? I’m sure you’ll be glad of that when your health fails and your kids are gone.

Do you spend too much time on social media, email and news and information intake? Unless that’s your job, you will get better results if you spend your time on actually producing “work.” Those things are tools. Think of it in a more traditional manner. Would you spend 2 hours a day reading the newspaper or submitting press releases instead of making sales calls, product development or working with clients? If you’re at home, is Facebook more important than reading with your kids or making a clean and comfortable environment?

Do you spend more time “preparing and planning” than working. Either you’re an excessive planner like me, or you’re on the other side of the fence wasting time looking for things, straightening piles that shouldn’t be there in the first place, rushing for appointments that you forgot and playing catch up on emails that you should have responded to last week.

It’s not what we want to hear, but it’s what we need to open our eyes to the reality of how we spend our time. If you figure it out… please let me know.

Comments { 0 }
Title block for Operation Sabotage from Best o...

Are You Sabotaging Yourself: Top 5 Strategies to Set Yourself Up for Success

Title block for Operation Sabotage from Best o...
Image via Wikipedia

You may be sabotaging yourself and not even realize it. I mean really who wants to interfere with their own success and cause more unnecessary stress? Apparently most of us do. Do you say yes to projects or activities that you don’t have time for? Do you plan more in your day than is humanly possible to get done? Do you stop to answer the phone or check email while in the middle of a project? Do you get sidetracked by co-workers, children or incoming information? Do you spend time on activities that are not essential? I have been guilty of most if not all of these productivity saboteurs at one time or another.

So what can you do to set yourself up for success at home or at work?

Stop sabotaging yourself!

My top 5 strategies to keep you on the path to an organized and productive day:

Set your top 3 priorities before you start your day – I cannot hammer this home enough. It is crucial.

Set aside an uninterrupted window of time to focus on your most important tasks( I recommend 60 – 90 minutes) – That means door closed, phone on silent, email checking disabled and IM turned off. At home it may mean children napping or otherwise occupied (pets too.)

Have your list of core concentrations in front of you (mine are posted above my desk) – Don’t have a list of core concentrations? Make that your priority for today. Use this list when deciding what projects or activities to say yes too. If it’s not on that list, the answer is no! That is unless you have an abundance of free time, in which case you wouldn’t be worried about being more organized, now would you?  Also use it to set your priorities for the day or week.

Remember to work in blocks and take regular breaks – Fatigue is the number one obstacle to productivity. Your energy and ability to focus are impaired when you don’t take time to recharge throughout your day. As little as a few minutes to stretch, get a drink or step outside can work wonders.

Stop addictive online behaviors – Check email at specified times. Set a limit on time spent on social media, games, statistics/analytics and information intake. Set aside specific times and a set time limit for these activities. Those activities may be a part of your schedule, but they are generally not income producing activities.

Enhanced by Zemanta
Comments { 0 }

Brand Yourself as a Productive Person

Productivity is about more than getting things done. It is also about positioning, branding or marketing (whichever term you choose) yourself not only as a productive person, but as a dependable, responsible and hard-working professional.  You really want to build a reputation as a person or business who gets things done, who can be counted on and who is respectful of others efforts and time. You may not think about your demeanor, your communication or your business practices as being markers of productivity, but in the eyes of prospective customers, clients and colleagues they increase your competitive advantage. I may not be the most experienced in my field or arguably the most talented, but I certainly try to be the most reliable. That is one of my major differentiators along with my honesty which you are about to get a dose of.

I have to warn you, if you aren’t prepared for some professional coaching tough love, then stop reading now!

I have assembled a short list of those “best practices” that help me to determine whether I want to do business with a professional or their company.  They are compiled from years of dealing with professionals who I have witnessed or interacted with in professional, personal and volunteer situations.

  • If someone leaves you a voicemail, return it – It really doesn’t matter what form of communication you use to reply; what matters is that you do reply and in a timely manner (within 24 hours is dependable, 2 – 3 days is adequate and 1 week is poor, but better than nothing.) I once had a volunteer committee member tell me that she got my VM the week before, but did not call back because she didn’t know the answer to my question – I no longer work with her on my committee.
  • Leave a detailed message – This may be a subset of the prior practice, but phone tag drives me so nuts that I’m making it separate. Don’t just say “Call me,” say what you are calling about and what you need. This way the other person can be prepared with the necessary information for the return call and if a return voicemail is necessary, then the answer can be relayed in a message.  (Hint: I try to also leave in the message when the best time to reach me is.)
  • Finish your projects on time – Be reasonable in your estimated due dates and let the other party know if you cannot meet the deadline and the reason for the delay. Remember, under-promise and over-deliver.
  • Stay on top of your email – Clear your inbox every day (preferably by noon, though my goal is much earlier.) I get approx. 80 emails per day through several email accounts. About half of those are waiting for me when I open my inbox in the morning with a few being spam. I allow myself an hour to process those 35 – 40 emails and then the rest of the day I check my inbox every hour or two. Your volume or work schedule may be different, but you need to find a way to make it work. It is a terrible thing to have missed an opportunity or to be known as the person who never responds to their email. The time frame is the same or shorter than voicemail. Don’t make people send reminder emails; it is waste of time for both of you. If you have trouble with this; either you are getting too much email – unsubscribe to some newsletters (not this one of course) or delegate more (you probably don’t need to be copied on everything) or you don’t have an efficient way to process your inbox. (Hint: it is not meant to be storage.) If you need a refresher read, Get Control of Your Inbox.
  • Be very good at follow-up – When you have finished a project or completed follow – up actions, let the person who requested the work know that it’s done and if possible provide a brief summary. This may be as simple as a quick email just saying “This task is done” or it may be paragraph or bullet points describing what actions were taken and what was the end result. 

I would be glad to hear your comments on these practices of mine. Agree or disagree! One thing I know is that having a reputation for being Miss Reliable has paid off for me and may help you be more successful as well.

Comments { 4 }
time

Time Wasters: Top 5 things I Don’t Do That Increase Productivity

timeI don’t watch TV – Well ok, I watch a little, but in all honesty it is usually limited to 2 or 3 evening shows during the week and a movie with the kids on Friday night (which I often read during anyway.) If I have to exercise indoors, I will put on Morning Joe. That means I average 5 hours of TV watching per week; considerably less than the average American who watches 28 hours. Look at all of the time wasted!

I don’t play games on the internet – I limit computer usage to work, email and one hour of social media per day (that would be less if it was not necessary for business.) I do not surf the internet, play solitaire or Farmville on Facebook. That is not a productive use of my time.

I do not spend time gossiping around the water cooler (or over the “hedge row”)- This one is an easy one for me since I work from home and my water cooler conversations are limited to 140 characters on our Twitter account! Bonus: It also allows you to stay out of office or neighborhood drama.

I do not watch the news or read a daily newspaper – I know that’s blasphemous for some. Rest assured that I still know what’s going on in the world and my community. I do subscribe to RSS feeds and Twitter accounts from a couple of national news outlets and a couple of local ones as well. That allows me to get the news in real time and scroll through quicker to the items that interest me. I do subscribe to the Sunday paper which I thoroughly enjoy and immerse myself in the delight of the printed news, lifestyle and comics once a week.

I do not over-commit myself – I have learned to say no to activities that do not add value or are not the best use of my skills and time. For example I do not volunteer to work all school events, but I do the bookkeeping for the school PTO (It is easy for me with my business background and I can do it around my schedule, therefore it’s a good fit.) As an add on to this, I do not allow my children to over commit either, which makes for less stress and teaches them the value of making choices.

There were others that are on my list of “Don’ts,” but did not make the top 5. Watch for more time wasters in a future post…

Comments { 8 }
phone

Tame Your Voicemail

phoneDo you suffer from voicemail dread? I know, voicemail is an integral part of your communication system, but it can often be very frustrating. Phone tag, cut-off messages, long-winded messages and my personal favorite – the guy who talks like an auctioneer and even after listening to his message 5 times, you can’t decipher his phone number!

Here are some tips to make using voicemail easier:

  • Use integrated voicemail  – your voicemail is sent to your email account as an audio file, so you don’t have to dial in every  time.
  • Check your voicemail at scheduled times – just like you should be doing with your email. It can be anything from once per day to once an hour – whatever works for you.
  • Make sure you listen to all of the messages before responding because often there is a follow-up message.
  • Have your calendar and your action or task list available so that you can write down names, numbers and actions to be taken immediately – or at least a piece of paper to write them on if you are going to transfer them to your phone or computer.
  • Consider responding via email rather than a call back to avoid phone tag or getting stuck on the phone.
  • If the conversation is not going to be a quick one, try writing down the topics you want to cover or questions to be asked.
  • Delete all the old voicemails after you have listened to them so that your mailbox does not get full.

You can save so much time to use for more productive activities if you can trim some voicemail time from your busy schedule!

Comments { 0 }